Essentially, these “integrated” systems that can only read data, not write it, are nothing more than a fancy request form.
As a recap, by integrating directly into your PIMS, Chckup:
May 19, 2023 · 2 min read
Many technology companies may claim “integration” with your practice management system (PMS or PIMS), but in reality, very few are actually fully integrated.
Instead, most of these “integrated” scheduling solutions only have the ability to read certain portions of data without true access or guaranteed accuracy.
By reading some of your data, they can make it appear as though they’re pulling open appointment slots in real-time, but what they absolutely can’t do is write a “booked” appointment back into your PIMS. The best that can be done without full integration with your PIMS is to send a notification to the front desk staff, who then need to manually input the appointment into the PIMS.
Even if they can write back, they don’t always write back native to your PIMS and they’re limited in their write-back capabilities.
This becomes a problem when the appointment slot has been filled between the time the client “schedules” online and when the front desk is able to actually write the appointment into the PIMS. Then, a phone call must be made to contact the client and reschedule the appointment.
Additionally, if the scheduling system misses a portion of the data and displays times that are not actually open, a client can potentially request an appointment slot that was never open in the first place.
Chckup took the time necessary to build a truly integrated platform, from scratch, specifically for your PIMS, allowing veterinary practices to leverage the efficiency of online scheduling without requiring additional staff time.
Our software has full bi-directional data integration with practice management systems, allowing us to read the data from the schedule and then write data back into the system.
This means that pet owners can view your real-time availabilities and book confirmed appointments, 24/7.
Staff can rest easy knowing appointments are automatically booked directly into the system.
Email and text notifications are sent to the pet parent, but no further action is required. This helps your staff remain focused on the important tasks of your practice that can’t be automated by technology. Full integration removes the need for your staff to modify their internal processes, removing the need for more costly staff training.
The importance of real-time data lies in the accuracy of information and the limitation of errors.
By using a direct connection into the system, we can view the data stored as it’s being stored and push the information back to our system quickly. This limits any time lapses between scheduling or other processes and keeps accuracy high.
Is fully automated, requiring no manual intervention
Works within your existing scheduling processes
Displays appointment availabilities in real-time
Enables pet owners to book confirmed appointments
Requires no additional staff training
Interested in seeing how this real-time integration helps add new clients without adding complexity to your practices’ scheduling process?
If you're in the veterinary field and you're interested in giving your practice the extra hands it desperately needs, book an 8 minute demo with Chckup. Our platform helps busy practices handle call overload, boost revenue per client, and increase client satisfaction by providing actionable insights and easy-to-use technology to help you stay on top of everything.Book an 8 minute demo