5 Ways To Handle Veterinary Complaints and Unhappy Clients for Effective Damage Control<!-- --> | Chckup

Table of Contents


How To Respond to Complaints About Your Practice in a Professional Manner: 5 Tips for Veterinary Professionals

1. Be Patient, Genuine, and Calm

2. Document the Complaint, Investigate the Facts, and Follow Mandatory Procedures

3. Don’t Be Afraid To Admit Your Mistakes

4. Compromise To Resolve the Problem

5. Follow Up With the Pet Owner

Effectively Handle Complaints With These Five Tips

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5 Ways To Handle Veterinary Complaints and Unhappy Clients for Effective Damage Control

Elliott Greenwood

May 19, 2023 · 3 min read

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5 Ways To Handle Veterinary Complaints and Unhappy Clients for Effective Damage Control