Hi everyone, very sorry if this was a little late, April was also one of my craziest travel months in a long time.

Below is everything we released in April 2025!

- Elliott Greenwood

VetVerifi Partnership

We’ve partnered with VetVerifi so your clinic can auto-fetch pet vaccine records for groomers, daycares, boarding facilities, and even apartments instantly and compliantly - so you don't have to.

No longer does your front desk staff have to stop what they're doing to send records to a client for them to take their pet to a pet-service business.

As long as your practice doesn't opt out, our partnership will automatically transfer records to a pet-service business without you needing to do a thing.

Benefits for your practice:

• Zero front-desk work

• Full audit trail of requests

• Less phone calls

Spend less time compiling and emailing records, and more time caring for patients.

Learn more:

• https://www.vetverifi.com/chckvet

• https://www.vetverifi.com/chckvet-faq

Auto Patient Assignment to Messages

In April, we added an A.I. filter to automatically assign incoming messages to specific patients to make filtering through conversations both in our system and your PIMS easier and cleaner.

Appointments Page Updates

We merged the "Schedule" Tab and the "All Appointments" tab together in the dashboard with the ability to easily toggle between the two views.

We also added more filtering to make it easier to navigate through your practice's appointments.

Message Log Updates

We also added the ability to easily filter through and search through the messaging logs to make it easier to stay on top of inbound and outbound messages from our platform.

Added Form Internal Notification

You can now receive an internal notification from our platform for completed forms. Now you don't have to worry about who is completing forms and when they are being completed.

Add Custom Links to Pet Portal

I'm embarrassed to say that it took us this long to release this, but it's finally out.

You can now add links for other resources and have them appear directly in the pet portal.

The most common use case for this is your online pharmacy. Now that you have a pet portal for your clients to engage with your practice through, you want them to be able to do everything from there. Now you can add the link to your online pharmacy, and they can access it without ever leaving the portal.

Custom Clinic Hours for Portal

You can now create your own custom clinic hours to display directly in the Pet Portal.

Buffer Distance for Cancellation & Rescheduling

With your wonderful new online booking system, are you worried that clients can just reschedule or cancel appointments whenever they want?

Well, now you can add a buffer time that only allows them to either reschedule or cancel an appointment up to a specific time, or else they have to call.

Subgrouping Practices

Do you own more than 1 hospital?

Now you can not just group them together but can subgroup them into as many different groups as you would like within your organization!

And of course, we made more bug fixes this month.

Thanks to all the practices we work with for your amazing feedback! A lot of these features came from your requests! We're looking forward to releasing some really exciting features in May!