October has been a massive month for our platform.

We know that as a veterinary practice, two of your biggest resources are time and reputation. This month’s updates are specifically designed to help you save the former and boost the latter.

From AI that helps you type faster to managing your Google Reviews directly within the dashboard, here is what’s new in October 2025.

🌟 The Big Wins

Features that change the game for your daily workflow.

AI Chat Suggestions

Communication just got effortless. We have introduced AI-driven chat suggestions to your communication hub.

• How it works: The system analyzes incoming client questions and instantly suggests professional, accurate responses.

• Why it matters: Your front desk can now respond to clients in a fraction of the time, reducing burnout and ensuring consistent, high-quality communication with every pet parent.

Google Reviews Management

Your online reputation is everything. We’ve added Google Reviews ingestion, meaning you can now view and manage your clinic’s reviews without leaving our platform.

• Why it matters: No more tab-switching. See what clients are saying and identify areas for improvement instantly, helping you maintain that 5-star status.

🚀 New Features & Enhancements

Tools to make your practice run smoother.

📹 Mobile Video Uploads

Sometimes a picture isn't enough. We have enabled video uploading for mobile users.

• The Benefit: Clients can now upload videos of their pet’s symptoms or behaviors directly from their phones. This gives your medical team better context before the appointment begins.

📅 Smart Auto-Scheduling

We’ve taken the guesswork out of booking with Auto-Assign Logic.

• The Benefit: When a booking comes in, the system can now automatically assign the appointment to the clinician with the most availability. This balances the workload across your team and prevents scheduling bottlenecks.

🎯 Precision Marketing

We added Day of Week Filtering to your client segmentation tools.

• The Benefit: Want to send a message only to clients who usually visit on Saturdays? Now you can. This allows for hyper-targeted reminders and marketing campaigns.

🛠️ Polish & Performance

We’ve squashed bugs and tightened the bolts to ensure a reliable experience.

While we love new features, we know reliability is key. Here are a few "quality of life" improvements we made this month:

• Accurate Maps: We resolved an issue where Google Maps wasn't loading reliably on the dashboard. Location tracking is now seamless.

• Smoother Signatures: We fixed a glitch with signature inputs, making it easier for clients to sign forms digitally without frustration.

• Visual Consistency: We added new image cropping tools so your clinic branding looks sharp and professional across all widgets.

• Distance Sorting: For practice groups with multiple locations, we corrected the "sort by distance" logic to ensure clients are always referred to the closest facility.

Ready to try these features?

Head over to your dashboard to see the new AI Chat and Review Manager in action today!