Chckvet November 2025 Product Releases

November is often the calm before the holiday storm in the veterinary world. That’s why our updates this month focused on usability and data integrity—ensuring that when the busy season hits, your software works seamlessly in the background.

From fixing the "wrong client" frustration during booking to deep-diving into your practice's efficiency with new metrics, here is what’s new in November 2025.

🌟 The Big Wins

Features that change the game for your daily workflow.

1. The "That's Not Me" Flow

We’ve all dealt with duplicate client records or accidental merges. We’ve added a smart "That's Not Me" verification to the booking widget and portal.

• How it works: If the system attempts to auto-recognize a returning client but gets it wrong (e.g., matching a spouse or a client with a similar name), the user can now easily click "That's not me" to start fresh.

• Why it matters: This keeps your database clean, prevents "Frankenstein" client records, and ensures the appointment is booked for the correct pet parent every time.

2. Live Reviews Integration

Following up on last month's Reviews Management tool, we have introduced a Connected Reviews Widget.

• The Benefit: You can now better leverage client feedback by connecting your website widget directly to our backend reviews system. This ensures that the glowing feedback you manage in the dashboard is helping to convert new website visitors into booked appointments.

🚀 New Features & Enhancements

Tools to make your practice run smoother.

📊 Historical Fill Rates (Pulse)

Understanding your practice's past performance is key to planning the future. We’ve added Historical Fill Rate Tracking to the Pulse dashboard.

• The Benefit: Don't just guess how busy you were last month—know for sure. See exactly what percentage of your available slots were filled to make smarter staffing decisions.

🔌 Enhanced ezyVet Syncing

For our partners using ezyVet, we’ve rolled out a significant upgrade to how products and appointments sync.

• The Benefit: improved data consistency means what you see in your PIMS is exactly what you see in our dashboard. No more second-guessing inventory or appointment statuses.

⏱️ Booking Flexibility

We’ve added controls for Nearby Availability Minimum Time Slots.

• The Benefit: You now have granular control over the "gaps" in your schedule, ensuring that online bookings fit neatly into your day without leaving awkward, unusable 10-minute windows between appointments.

🛠️ Polish & Performance

We’ve squashed bugs and tightened the bolts to ensure a reliable experience.

We focused heavily on reliability this month to ensure your clients have a frustration-free experience.

• No More Disappearing Slots: We fixed a bug in the portal where valid time slots occasionally vanished. Your schedule is now fully visible to clients.

• Mobile Verification: We corrected phone number formatting for SMS verification, ensuring clients receive their confirmation codes instantly.

• Smarter "New Client" Logic: We improved the logic the system uses to determine if a booker is a "New" or "Existing" client, reducing administrative clean-up for your front desk.

• Faster PDFs: We consolidated the way forms are generated, meaning faster load times when you need to print or view client documents.